ICICI Lombard General Insurance is a leading name in the general insurance sector. The company offers a range of general insurance solutions for its retail as well as corporate clients and provides the best coverage benefits in its products. The company is formed as a joint venture between ICICI Bank Limited, one of India’s premier banking institutions, and Fairfax Financial Holdings Limited which is a Canada based financial services company. Both these promoters bring in their expertise to ICICI Lombard General Insurance Company making the company a name to be reckoned with.

Important facts about ICICI Lombard General Insurance Company 

Here are some important facts about ICICI Lombard General Insurance Company which you should know –

  • A few years after it was formed, ICICI Lombard crossed the premium milestone of INR 10 billion in 2006
  • By 2010, the company had settled more than 5 million claims
  • For the year ending 2018-19, the company’s Gross Written Premium stood at INR 147.89 billion
  • As of 31st March 2019, the company boasts of selling more than 26 million policies 

Awards and recognitions received by ICICI Lombard General Insurance Company

ICICI Lombard has received various awards ever since it was formed. Some of the most popular awards and achievements of ICICI Lombard are as follows –

  • Effie Silver Award 2019 for its insurance campaign ‘Tension nahin, Insurance lijiye’
  • Most Broker Friendly Insurer Award 2019 conferred by the Insurers Brokers Association of India
  • ET Aspire 2 Good Award for ‘All Round Excellence in Corporate Social Responsibility for two consecutive financial years 2016-17 and 2017-18
  • Business Excellence Award 2018

Why choose ICICI Lombard General Insurance Company?

Besides the strong financial standing of the company and the various awards which the company has won, here are other reasons which make ICICI Lombard General Insurance Company one of the most preferred general insurance providers in India –

  • The company has an effective claim settlement department which promises to settle your claims at the earliest.
  • ICICI Lombard’s claim settlement ratio in the financial year 2018-19 stood at 99.87% for health insurance policies and 93.14% for motor insurance policies
  • The company is partnered with more than 5000 hospitals and 7800 garages across India so that your claims can be settled on a cashless basis easily
  • The company was the first general insurance company to receive ISO Certification showing the efficiency of the company’s operations and products

Insurance policies offered by ICICI Lombard General Insurance Company

ICICI Lombard General Insurance Company offers different types of general insurance policies which are mentioned below –

Health insurance 

Health insurance policies help in covering the medical costs that you incur in case of a medical emergency. They prove to be a boon in taking care of your healthcare costs which have become unaffordable for many. With a health insurance plan at your disposal, you can protect your finances in case you or your family member falls ill and require medical attention. 

ICICI Lombard offers different types of health insurance plans which are as follows –

  1. ICICI Lombard Complete Health Insurance plan

    This health insurance plan is a comprehensive indemnity oriented health insurance policy which offers a range of coverage benefits. The policy covers the actual medical costs that you suffer up to the sum insured. Pre-exiting illnesses are covered after a short waiting period of two years and you can buy the policy for self as well as your family members.

  2. ICICI Lombard Health Booster Plan 

    This is a super top-up health insurance policy wherein you have to choose a sum insured and a deductible limit. If the aggregate claims in a policy year exceed the deductible limit, this policy would pay for the excess claim that you suffer. Health Booster Plan, therefore, helps you in boosting your existing health insurance cover at an affordable rate of premium.

  3. ICICI Lombard Personal Protect Policy 

    This policy is a personal accident policy which covers instances of deaths and disablements incurred due to an accident. The policy allows you worldwide coverage and pays a fixed benefit in case of accidental death or disablement. 

Motor insurance

Motor insurance plans include car and two-wheeler insurance plans which are offered for vehicles. A motor insurance policy is mandatory in India as per the rules of the Motor Vehicles Act, 1988. To fulfil this mandate and to also offer coverage for the damages suffered by a vehicle, ICICI Lombard offers different types of motor insurance policies to its customers. The policies offered by the company include the following –

  1. ICICI Lombard Car insurance plans

    Car insurance plans are motor insurance plans which cover privately owned cars. Under car insurance plans, ICICI Lombard offers the following types of policies –

    • ICICI Lombard Private car package policy

      This policy is a comprehensive car insurance policy for private cars. The policy covers your third party liability if you harm any third party as well as the damages suffered by your own car.

    • ICICI Lombard 3 Years – Private Car Liability Policy 

      This is a third-party liability policy for new private cars which are bought on or after 1st September 2018. The policy runs for a continuous period of 3 years as per the latest rules

    • ICICI Lombard 3 Years – Private Car Package Policy 

      This is also a three-year coverage policy for private cars bought on or after 1st September 2018. However, the policy offers a comprehensive scope of coverage as it covers both third party liabilities and the damages suffered by the car itself 

    • ICICI Lombard Bundled – Private Car Policy

      This policy is meant for cars bought on or after 1st September 2018 and it offers a bundled coverage. Coverage for the damages suffered by the car is offered for a period of one year while the third party liability coverage is offered for a continuous period of 3 years.

    • ICICI Lombard Standalone Own Damage Private Car Insurance Policy 

      This policy offers coverage only for the damages suffered by the car and is offered for a period of one year.

  2. ICICI Lombard Two-wheeler insurance plans

    Two-wheeler insurance plans are those motor insurance plans which cover privately-owned two-wheelers. ICICI Lombard offers the following types of two-wheeler insurance policies to its customers –

    • ICICI Lombard Two Wheeler Vehicle Package Policy

      This is a comprehensive bike insurance policy which has a term of one year. The policy covers third party liabilities and also the damages suffered by the bike itself.

    • ICICI Lombard Two Wheeler Vehicle Liability Only Policy 

      This is a one-year bike insurance policy which only covers third party liabilities which you might suffer if you cause third party injuries or damage third party property.

    • ICICI Lombard Standalone Third Party Long Term Two Wheeler Insurance Policy

      This is a long term two-wheeler insurance policy which offers coverage against third party liabilities. You can buy this policy for two or three continuous years by paying the premium upfront.

    • ICICI Lombard Standalone Package Long Term Two Wheeler Insurance Policy

      This is a long term comprehensive bike insurance policy which covers both third party damage and own damage suffered by the bike. The policy comes with a tenure of two or three years.

    • ICICI Lombard 5 Years – Two Wheeler Liability Policy

      This policy offers third party liability coverage for a continuous period of 5 years. The policy has been designed keeping in mind the new and changed IRDA rules for bikes bought on or after 1st September 2018.

    • ICICI Lombard 5 Years – Two Wheeler Package Policy

      This is a comprehensive two-wheeler insurance policy which offers an all-inclusive scope of coverage for five continuous years.

    • ICICI Lombard Bundled – Two-wheeler Policy

      Under this policy, both third-party and own damage cover is allowed but the tenure of these coverage benefits differ. While third party coverage is allowed for five continuous years, own damage coverage is allowed only for one year.

    • ICICI Lombard Stand-Alone Own Damage Two-wheeler Insurance Policy

      This policy provides only own damage cover on the two-wheeler for a term of one year.

  3. ICICI Lombard Commercial vehicle insurance plans

    Commercial vehicle insurance plans are those which cover vehicles that are being used commercially for transporting goods of or passengers. The range of commercial vehicle insurance plans offered by ICICI Lombard is as follows –

    • ICICI Lombard Goods Carrying Vehicle Package Policy

      This policy covers goods carrying vehicles and offers them comprehensive coverage. Coverage under the plan is allowed for third party liability and also for the damages suffered by the vehicle itself.

    • ICICI Lombard Passenger Carrying Vehicle Package Policy

      This is a comprehensive policy for passenger-carrying vehicles like taxis, cabs, buses, etc. The policy allows third-party coverage and also covers the damages suffered by the insured vehicle.

    • ICICI Lombard Miscellaneous Vehicle Package Policy

      Other vehicles, like tractors, etc. which do not carry goods are passengers are covered under this policy. The policy provides comprehensive coverage covering both third party liability and own damage cover.

    • ICICI Lombard Goods Carrying Vehicle Liability Only Policy

      This policy covers only third party liability for goods carrying vehicles.

    • ICICI Lombard Passenger Carrying Vehicle Liability Only Policy

      This policy offers coverage only for third party liability for passenger carrying vehicles

    • ICICI Lombard Miscellaneous Vehicle Liability Only Policy

      Vehicles except goods carrying vehicles and passenger carrying vehicles are covered under this policy which covers only third party liabilities.

Travel insurance 

Travel insurance policies are those which cover the financial risks that you face when you travel. These policies, therefore, compensate you for the financial loss suffered due to unavoidable emergencies faced during your trip. ICICI Lombard offers two main types of travel insurance policies which are as follows –

  1. ICICI Lombard Single Trip Travel Insurance Plan 

    This policy covers a single trip taken by you alone or with your family members. You can buy this policy whether you are travelling for leisure or for work. There are area-specific policies too which cover Schengen countries and other countries of the world and the sum insured offered under the plan is sufficient.

  2. ICICI Lombard Senior Citizen Travel Insurance Plan

    This policy is meant for senior citizens aged 71 years and above who travel on a trip. The policy can be taken to cover even the spouse and the sum insured allowed is up to USD 50,000.

  3. ICICI Lombard Asia Travel Plan

    This is an international travel insurance policy which covers travelling to Asian countries like Thailand, Bhutan, Myanmar, etc. The plan provides a comprehensive scope of coverage and you can buy the policy for a sum insured of USD 25,000.

  4. ICICI Lombard Gold Multi-Trip Plan

    As the name suggests, this travel insurance policy is designed to cover multiple travels done within a year. This policy is suitable for frequent travellers who travel for business purposes. The policy would cover an unlimited number of trips taken during a policy year.

Home insurance 

The building or buying a house involves a considerable amount of money and if the house is damaged due to unavoidable contingencies, you incur substantial financial losses. Similarly, any loss to the contents of the home also incurs a considerable financial loss. To cover these types of losses home insurance plans are available in the market. Home insurance policies cover the financial loss suffered if your home and/or its contents are damaged due to a risk which is covered under the policy.

ICICI Lombard offers a home insurance policy to cover the structure of your house, its contents or both. You can choose the coverage as per your requirement. Moreover, the home insurance policy offered by the company also has a range of optional extensions which can be bought for extending the scope of coverage of the policy.

Marine insurance 

Businesses involved in the transportation of goods need an insurance policy to cover the financial loss suffered if the goods which are being transported or the vessel used in transporting the goods suffers any damage. A marine insurance policy covers the damage to the goods or to the vessel and compensates for the financial loss suffered.

ICICI Lombard offers the following types of marine insurance policies for its customers –

  1. ICICI Lombard Marine Transit Insurance (Inland)
  2. ICICI Lombard Marine Export-Import Insurance
  3. ICICI Lombard Marine Hull Insurance 

Business Insurance 

Business insurance plans cover the risks faced by small and big businesses in the course of their daily operations. The protection provided by the different types of business insurance policies ensures that the businesses do not face a financial loss if any untoward contingency occurs. ICICI Lombard offers different types of business insurance plans which are as follows –

  1. Group Health Insurance
  2. Group Personal Accident Insurance Policy 
  3. Workmen’s Compensation Insurance 
  4. Fire and Special Perils Policy (material Damage)
  5. Public Liability Insurance (Industrial Risks Policy)
  6. Office Package Insurance Policy 
  7. Electronic Equipment Insurance Policy 
  8. Shopkeeper Insurance Policy 
  9. Burglary Insurance Policy 
  10. Event Insurance Policy 
  11. Project Insurance – Erection All Risk Insurance Policy 
  12. Project Insurance – Contractors All Risk Insurance Policy 
  13. Wedding Insurance Policy 

Crop Insurance 

A crop insurance policy is a saviour for farmers who depend on the harvest of their crops to earn their livelihoods. The policy covers the loss of crop due to unforeseen eventualities and compensates the farmers for the loss suffered. ICICI Lombard offers Pradhan Mantri Fasal Bima Yojana which is a Government directed crop insurance scheme for Indian farmers.

NRI Insurance 

ICICI Lombard offers its insurance policies to NRIs too who live abroad. NRIs can buy health insurance plans, home insurance plans, motor insurance plans and travel insurance plans offered by ICICI Lombard.

How to buy ICICI Lombard insurance plans?

ICICI Lombard offers a variety of insurance plans and you can fulfil all your insurance needs with the plans offered by the company. To buy any policy offered by ICICI Lombard, you can use any of the below-mentioned ways –

  1. Buy offline 

    You can visit any of the branches of ICICI Lombard and apply for the desired insurance policy from the company’s office. You would get an application form at the branch which you should fill and submit with your relevant documents to apply for the policy. Alternatively, you can also get in touch with an agent of ICICI Lombard and buy the required insurance product from him/her. The agent would provide you with the application form which you should fill and submit with your documents. The agent would, then, help you buy the policy that you need.

  2. Buy online

    ICICI Lombard allows individuals to buy its general insurance policies online through its website. You can visit the company’s website at https://www.icicilombard.com/ and choose the desired product. Fill up an online application form to apply for the policy. The premium for the policy would also have to be paid online if you want to buy the policy online.

  3. Turtlemint also allows you to buy ICICI Lombard’s health or motor insurance policies through its platform because Turtlemint is tied up with ICICI Lombard. You can simply visit https://www.turtlemint.com/, choose the type of policy that you need to buy, provide the coverage information and generate the premium quote. You would also be able to compare different policies on Turtlemint’s website which allows you to choose the best policy for your needs. Compare and choose the best plan and pay the premium online to buy the policy.

How to renew ICICI Lombard insurance plans?

The process of renewing ICICI Lombard insurance policies is similar to the process of buying. You can renew in the following ways –

  1. Visit the nearest branch of ICICI Lombard and apply for renewals. You would have to pay the renewal premium and mention the policy number for renewing the policy.
  2. You can get in touch with an agent of ICICI Lombard and renew your policy through him/her. 
  3. ICICI Lombard also allows online renewals wherein you can visit the company’s website at https://www.icicilombard.com/, choose ‘Renewals’ and choose the type of policy which you want to renew. Provide your mobile number or policy number to fetch the details of your existing policy. Then pay the renewal premium online and the policy would be instantly renewed.
  4. If you have bought your ICICI Lombard insurance policy through Turtlemint, you can log into your Turtlemint account and renew the policy online.

How to pay premiums for ICICI Lombard insurance plans?

Premiums for ICICI Lombard insurance policies can be paid in multiple ways. You can use any of the following means for premium payments –

  • Cash (up to a specified limit)
  • Cheque
  • Demand draft
  • Pay order
  • Credit card
  • Debit card
  • Online banking (net banking facility like NEFT, RTGS and IMPS)
  • Auto debit from your bank account
  • Mobile wallets
  • UPI platform

How to make a claim under ICICI Lombard insurance plans?

Claims under ICICI Lombard insurance plans require you to follow a specific claim process. The process depends on the type of policy that you buy. The claim process for two of the most popular general insurance plans is as follows –

  • Health insurance claims

    If you face a claim in your health insurance policy, you should take the following steps to get your claim settled –

    • Inform the insurance company of your claim by calling the company’s claim helpline number or through the online mode
    • If you are seeking a cashless facility, you should find out the networked hospital where the facility would be available
    • You should avail and fill up a pre-authorization form for cashless claims
    • The form should be submitted at least 3-4 days before you undergo a planned hospitalisation or within 24 hours of an emergency hospitalisation
    • Based on the pre-authorization form, ICICI Lombard would approve your cashless claim
    • Once approved, you can avail cashless treatments
    • After discharge, you should submit a claim form and all your medical bills and reports to get the claim settled
    • If, however, you take treatments at a non-networked hospital, bear the medical expenses yourself. After discharge, fill up a claim form stating the expenses incurred and submit the medical bills supporting your claim. The company would verify the documents and reimburse you for the medical expenses that you incurred 
  • Motor insurance claims

    If you have bought a car or a bike insurance policy from ICICI Lombard and you suffer a claim, the following procedure should be followed for a hassle-free claim settlement – 

    • Call ICICI Lombard for registering your claim and to find out the nearest networked garage for cashless claims
    • Take your vehicle to the nearest garage which is tied-up with ICICI Lombard
    • Once the vehicle is at the garage, the insurer’s surveyor would visit the garage and estimate the loss suffered
    • The surveyor would, then, prepare an estimate report and submit it with the insurance company
    • The company would approve the claim based on the surveyor’s report
    • Once approved, the garage would provide cashless repairs on the vehicle
    • After the repairs are done you can take your vehicle and the insurance company would settle the claim with the garage
    • If you take your vehicle to a non-networked garage you would have to get the repairs done at your cost. Thereafter you should submit all repair bills in original and ICICI Lombard would reimburse you for the costs you incurred

Turtlemint also helps you in getting your claims settled. If you have bought the policy through Turtlemint you can simply call the company at 1800 266 0101 or send a mail to claims@turtlemint.com to inform Turtlemint of your claim. Thereafter Turtlemint would take the claim-related steps and get your claims settled in a hassle-free manner.

Contact details of ICICI Lombard General Insurance Company Limited

To contact ICICI Lombard for any type of query that you have or of you want to raise a complaint, you can get in touch with the company through any of the following modes –

  • You can write to the company’s customer care department. The address is ICICI Lombard General Insurance Company Limited, 401-402, Interface Building, Number 11, Link Road, Malad (West), Mumbai – 400064.
  • You can also send an email at customersupport@icicilombard.com
  • The company’s toll-free number is 1800 2666 which you can call anytime for any query or complaint
  • You can also call at the number 8655222666. This call would, however, be chargeable as per your phone tariffs

FAQ’s

Yes, ICICI Lombard offers group health insurance policies, group personal accident plans as well as workmen’s compensation insurance among others.


Yes, porting is allowed under health and motor insurance policies. You can port from your existing insurance policy to ICICI Lombard’s insurance policy and also carry forward your renewal benefits of the last policy.


No, a comprehensive motor insurance policy is not mandatory. The Motor Vehicles Act, 1988 mandates only third party liability coverage. However, a third-party insurance policy does not cover the damages suffered by the vehicle itself. That is why buying a comprehensive motor insurance policy is recommended as it also covers the damages suffered by the vehicle.

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