There is a claim process that you should follow to initiate a claim under your Kotak Mahindra car insurance policy. This process is as follows
- As soon as you suffer a claim, inform Kotak General Insurance about the same. To inform, you can visit https://www.kotakgeneralinsurance.com/claims and register your claim online. You can also call the toll-free number 1800 266 4545 between 8 am and 8 pm and intimate the company. Alternately you can simply click on https://www.turtlemint.com/raise-claim/ and raise your claim by filling up a form:
- After registering your claim, you would get a Claim Reference Number (CRN) which would be used for claim processing
- You would have to submit a list of documents for the claim processing. These documents include the car insurance policy, driving license, RC book of the car, FIR (for a third party or theft claims), etc.
- The company would arrange for an inspection of the claim after which the claim would be approved
- If you have taken your car to a networked garage, you can opt for cashless claims. The company would settle the repair costs directly with the garage
- In the case of non-networked garages, however, you should bear the repair costs initially. Then, after you submit the original invoices and bills, the company would reimburse you for the costs incurred
- Any deductible applicable under the policy and excluded costs would have to be borne by you
Alternatively, if you have bought the Kotak car insurance policy through Turtlemint, you can take Turtlemint’s assistance in claim settlement. Either drop a mail at support@turtlemint.com or call 1800 266 0101 and inform Turtlemint of your claim. Turtlemint would follow the claim process and help you get the claim settled without any hassles.
