Collection of personally identifiable and other Information
When you use our Website, we collect and store your Personal Information as provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience.
In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us.We may collect Personal Information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Personal Information would include name, email address, mailing address, or phone number. If User transacts on the Site, we may collect additional Personal Information such as billing address, a credit / debit card number, expiration date, and/ or other payment instrument details and tracking information from cheques or money orders.
We may collect non-personally identifiable information about Users such browser name, operating system, name of ISP,etc., with the goal of improving our Service.
A “cookie” is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user.
Use of your information
We may use your Personal Information for the following purposes:
- To personalize user experience,
- To improve our Site, products and services we offer,
- To issue your policy,
- To process payments,
- To improve customer service,
- To send you information and updates pertaining to your order,
- To send periodic emails in the form of a newsletter, updates about our products or other promotions. Email unsubscribe instructions will be included at the bottom of each email or User may contact our support team.
- To contact you via email or phone on your contact details provided to offer you information and services pertaining to the product you have opted for. You authorise us to call you for the mentioned purpose for a period of up to 30 days irrespective of whether you are registered with the NDNC registry.
Protection of your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your Personal Information and data stored on our Site.
Sharing your personal information
We may share personal information with our other corporate entities and affiliates to help us operate our business and the Site or administer activities such as detection of identity theft, fraud and other potentially illegal acts, to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, courtorders, or other legal process.
We may use third-party advertising companies to serve ads when you visit our Website. These companies may use information about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. We do NOT share personally identifiable information with such third party advertising companies.
WE DO NOT SELL YOUR PERSONAL INFORMATION WITH ANY THIRD PARTY FOR ANY PURPOSE WHATSOEVER.
Links to third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
“I hereby authorize, and give consent to Invictus Insurance Broking Services Pvt. Limited. to send me, either through itself or through any third party service provider, from time to time various information / alerts / SMS/ other messages or calls or commercial communication, and other services on the aforesaid listed telephone numbers, whether these numbers are registered with National Do Not Call Registry/ listed in the National Customer Preference Register or not. I also confirm that by sending any such messages / calls I will not hold Company or its authorised third party service provider liable/ institute complaint against under the Telecom Commercial Communications Customer Preference (TRAI) Regulations, 2010 or such other applicable regulations including any amendment thereof, as maybe applicable from time to time.”
Complaints & Grievance
For any complaints, services related issues or policy, claim related queries/ customer can reach us on – our toll free number 1800-266-0101 Or address mail to firstname.lastname@example.org
For escalations customer can write to us at email@example.com or call us at +91-9833248023
For more details on complaints and grievances, customers are requested to visit https://www.policyholder.gov.in/
For details on our grievance policy visit https://www.turtlemint.com/wp-content/uploads/2023/01/Grievance-Redressal-Policy.pdf