Kotak General Insurance is a 100% subsidiary of Kotak Mahindra Bank Ltd. and has been one of the best general insurance companies in the country. The Kotak General Insurance Company is headquartered in Mumbai and was founded with the main objective of helping people in solving their issues related to non-life insurance products throughout the country. The company understands the needs of people and offers a wide range of non-life insurance products mainly related to Motor Insurance and Health Insurance.

In the year 1985, Kotak Mahindra Finance Ltd. started its business which deals with bill discounting. In the year 2003, Kotak Mahindra Finance Ltd. had received the license for banking from the RBI. It became the first non-banking financial organization in the country which could be converted into a bank i.e. the Kotak Mahindra Bank Ltd. Furthermore, in the year 2015 Kotak Mahindra General Insurance had received approval from IRDA (Insurance Regulatory and Development Authority) to start the insurance business in India. Today, the Kotak General Insurance Company has a total of 13 branches which are spread throughout the country and has an excellent workforce consisting of 354 professionals. 

Important facts about the Kotak General Insurance Company Limited

Let us list down some of the important facts about the Kotak General Insurance Company Limited.

  • The Kotak General Insurance Company believes in having an entrepreneurial approach and working with a passion to achieve new heights
  • The workforce at Kotak General Insurance Company is quite down to earth and extremely approachable
  • The Kotak Mahindra Group has been felicitated with many awards at both National and International levels which is a matter of glory
  • The Company has received the award of Business Leader at the Lakshmipat Singhania IIM Lucknow National Leadership Awards 2017

Types of products offered by Kotak General Insurance Company Limited

Kotak General Insurance Company offers a wide range of insurance products that cater to the various insurance requirements of its customers. 

The products offered by the company are discussed below –

Motor insurance plans

Motor insurance policies are policies which are taken out on vehicles in accordance with the Motor Vehicles Act, 1988. Whether the vehicle is for personal use or commercial use, it should be insured under a valid motor insurance policy to run legally on Indian roads. Given the legal mandate, Kotak General Insurance offers a range of motor insurance plans for different types of vehicle.

The policies offered by the company include the following –

  1. Kotak Car Secure

    This is a comprehensive car insurance policy for private cars. The policy covers third party legal liabilities, damages suffered by the car and accidental death or disablement suffered by the owner/driver of the car. Premium discounts are available to lower the premium outgo and a no claim discount of up to 50% is allowed if you don’t make claims under the plan. There are many add-on coverage benefits too which help you in enhancing the scope of coverage of the policy.

  2. Kotak Long Term Two-wheeler Secure 

    This is a long term comprehensive insurance coverage for two-wheelers like scooters, bikes, etc. The policy is issued for a long term period over which the third party premium remains constant. Moreover, since the policy is long term, the hassles of annual renewals are eliminated. If you bought your bike before 1st September 2018, you can buy a comprehensive policy for a period of 1 year to 3 years. However, if your bike was bought on or after 1st September 2018, you would have to buy a compulsory third party cover for 5 years. You can then choose to buy the own damage cover for a long term period of 5 years or for one year. The coverage offered by the policy is comprehensive and there are attractive premium discounts to make the premiums affordable.

  3. Kotak Commercial Vehicle Secure – Passenger Carrying Vehicle Insurance

    This policy is a commercial vehicle insurance policy meant for passenger varying vehicles like taxis, buses, etc. The policy provides a comprehensive scope of coverage securing even the electrical accessories, non-electrical accessories and bi-fuel kits. There are five optional coverage benefits too which can be selected to enhance the scope of coverage of the policy.

  4. Kotak Commercial Vehicle Secure – Goods Carrying Vehicle Insurance

    This is a comprehensive policy for commercial trucks and other vehicles which carry goods from one place to another. Coverage can be taken for third party legal liabilities, damages suffered by the vehicle itself or for both. You get no claim bonus discounts of up to 50% if no claims are made in five successive policy years. The policy can also be easily bought online making it convenient and simple.

  5. Kotak Commercial Vehicle Secure – Miscellaneous Vehicle Insurance

    This policy is designed for those vehicles which cannot be classified as passenger-carrying or goods carrying vehicles. Vehicles such as tractors, mobile rigs, excavators, etc. are covered under this plan. The policy covers third party legal liability as well as the financial loss suffered due to the damage suffered by the vehicle. A personal accident cover is also inbuilt under the policy which not only covers the paid driver but also the other passengers of the vehicle. The policy is, therefore, quite comprehensive in its scope of coverage and offers unmatched protection.

  6. Liability only – Private Car

    This is a third-party liability policy which is mandatory under the Motor Vehicles Act, 1988. The policy covers only cars which are meant for private use.

  7. Liability Only – Miscellaneous Vehicles Insurance

    This is a third party liability only policy which is meant for commercial vehicles which neither carry goods nor passengers.

  8. Liability Only – Commercial Goods Carrying Vehicles Insurance

    This is a third-party liability policy which covers goods carrying vehicles like trucks which are used commercially.

  9. Liability Only – Commercial Passenger Carrying Vehicles Insurance

    This policy is designed for commercial vehicles which are used as a passenger-carrying vehicle. The policy provides coverage only against third party legal liability faced by such vehicles.

  10. Liability Only – Two Wheeler Insurance

    This is a two-wheeler insurance policy which covers only third party liabilities faced by the owner of the two-wheeler.

  11. Liability Only – New Two Wheeler Insurance

    This is a third-party liability policy for two-wheelers bought on or after 1st September 2018. The policy has coverage duration of 5 years and covers only third party liabilities.

  12. Liability Only – New Private Car Insurance

    This policy is meant for private cars bought on or after 1st September 2018. The policy covers only third party legal liability and offers coverage for three continuous years.

Health insurance 

Health insurance plans are those plans which cover the financial loss suffered in case of medical emergencies. These policies either cover the medical bills or pay you a lump sum amount to handle the financial strain which is felt if you or a family member needs medical assistance. Kotak General Insurance Company offers different types of health insurance plans each of which fulfils an insurance need of an individual.

The range of health insurance plans offered by Kotak General Insurance are mentioned below –

  1. Kotak Health Premiere Insurance Plan

    This is a comprehensive indemnity health insurance plan which covers the medical bills that you face in case of hospitalization due to an accident or illness. The sum insured of the policy is reinstated by 100% if it is exhausted in any policy year so that future claims can be met easily. Up to 100% of the sum insured can be earned through cumulative bonus if no claims are made under the plan. A second medical opinion is allowed by the plan free of cost in case of critical illnesses. Moreover, there is a range of add-on covers which allow you to customize the coverage as per your needs.

  2. Kotak Health Super Top-up Insurance Plan

    This is an aggregate top-up health insurance plan which helps you to enhance your health insurance coverage at affordable premiums. The policy has a deductible limit and a sum insured. If the aggregate claims made in a policy year exceed the chosen deductible limit, the policy covers the excess claim and pays for the medical expenses incurred. The policy can be taken for the whole family and the coverage tenure available under the plan is for up to 3 years. Under the coverage benefits, the plan covers all the basic costs of treatments along with AYUSH treatments and organ donor expenses. The sum insured is restored if exhausted and in case of accidental hospitalization, the coverage is doubled.

  3. Kotak Accident Care Insurance Plan

    This is a personal accident insurance policy offered by Kotak. The policy covers a range of benefits including accidental death and disablement. Such coverage benefits include a daily cash benefit for in case of hospitalization, reimbursement of medical expenses incurred in case of accidental hospitalization and a convalescence benefit if your stay in the hospital exceeds 10 days.

  4. Kotak Health Care Insurance Plan

    This is a comprehensive health insurance plan which covers medical expenses incurred on hospitalization. The plan can be taken on an individual or a family floater basis. Free annual health check-ups are available under the plan and you can also choose from different policy add-ons to make the coverage comprehensive. There are three plan options to choose from and the sum insured is allowed for up to INR 1 crore.

  5. Kotak Secure Shield Insurance Plan

    This is a critical illness health insurance plan offered by Kotak. The policy not only covers 18 types of critical illnesses, but it also provides other coverage benefits. These coverage benefits include personal accident cover which covers against accidental death and disablement, child education cover and loss of job cover. These coverage benefits make the plan an inclusive plan which can be taken for 1 to 3 years.

Home insurance

Home insurance plans are essential to face the financial loss suffered if the house and/or its contents or damaged. The policy allows you the financial assistance to rebuild the house or replace the damaged or lost contents of the home. Kotak General Insurance Company offers a comprehensive home insurance policy which covers both the structure of the house as well as its contents. The policy is called Kotak Home Secure and it offers coverage against fire and allied perils, earthquake, theft and burglary among others. There are additional coverage benefits too which can be chosen at an additional premium for a wide scope of coverage.

How to buy Kotak General Insurance policies?

Kotak General Insurance policies can be purchased either by offline method or online method. By the offline method, the policyholder can visit the nearest branch office of the company and obtain the application form required to purchase the insurance policy. The duly filled and signed application form should be submitted at the branch office along with the premium amount. This will complete the process of purchase of Kotak General Insurance policy by offline means.

Moreover, the Kotak General Insurance policy can be purchased online in a hassle-free manner. Interested applicants can visit the company’s website and fill up the required details. On filling up of details and premium payment, Kotak General Insurance policy can be purchased easily.

Another convenient and easy method for the purchase of Kotak General Insurance policy is by the use of Turtlemint. Turtlemint helps you in viewing a wide range of insurance options through a single platform and then selecting the ones which suit your requirements.

How to buy Kotak General Insurance Plans from Turtlemint?

Let us check out the process involved in the purchase of Kotak General Insurance policies through Turtlemint.

  1. You will have to visit the official website of Turtlemint i.e. https://www.turtlemint.com/
  2. Based on your insurance requirement, you would have to select either health insurance or a motor insurance policy
  3. If you have selected to purchase a Kotak General Motor Insurance policy, you would have to follow the below-mentioned steps:
    1. In the first step, you will have to specify your vehicle number. However, you can continue the purchase of the motor insurance without specification about the vehicle number
    2. There are certain necessary details related to the vehicle which you should enter to purchase a Kotak General Motor Insurance policy
      1. Make and Model of your vehicle
      2. Year of manufacture of the vehicle
      3. Fuel Type used in your vehicle
      4. Expiry Date
      5. Type of the insurance policy you had previously for your vehicle
      6. Name of your previous insurance provider
      7. Any NCB on the earlier insurance policy
      8. Your contact details 
    3. You will be able to obtain the details associated with various insurance policies
    4. Based on your needs, you can select the motor insurance policy which you prefer to purchase
    5. You can fill in the online application form and make the premium payment to complete your process of purchasing online Kotak General Motor Insurance policy
  4. In case, you are interested in the purchase of a Kotak General Health Insurance policy you will have to follow the below-mentioned steps:
    1. Some basic details which are required for the purchase of a Kotak General Health Insurance policy are:
      1. Age
      2. Gender
      3. Age of those members whom you would be interested in coverage under the Health Insurance policy
      4. If you have suffered from any pre-existing illnesses which need to be highlighted
      5. Area PIN Code for specifying your network hospitals
      6. The annual income of the family
    2. Now, you will obtain a list of various health insurance plans and their details
    3. You can check out the details and decide which health insurance plan you would like to purchase
    4. In the next step, you can fill in the online application form and make the premium payment
    5. This completes your online procedure of purchase of Kotak General Health Insurance policy

Once the payment is done, the policy document would be emailed to your registered email id. 

The Renewal Process of Kotak General Insurance Plans

For availing the benefits offered by the Kotak General Insurance plans, it is necessary to renew the insurance plans on time.

  1. Kotak General Insurance policy renewal through company website
    1. For the renewal of the Kotak General Motor or Health Insurance policy, you will have to visit the official website of the company
    2. You can mention your Customer ID or your motor or health insurance policy number
    3. By this, you will obtain the details of your policy and you can make your premium payment once your ID is being verified
  2. Kotak General Insurance policy renewal through Turtlemint:
    Moreover, you can also renew your Kotak General Health Insurance policy or Kotak General Motor Insurance policy online through Turtlemint. You can log in to your existing account by using your login details. On logging in, you can select the insurance policy which you wish to renew and click on the ‘Renew’ option. You can pay your premium and get your policy renewed easily. 

Claim Process for Kotak General Insurance Plans:

  1. Kotak General Motor Insurance Policy Claim Process

    You will have to submit your claim intimation form on the company’s website which provides information on the policy details:

    1. Cashless Kotak General Motor Insurance Claims
      1. Once you have submitted your claim, a vehicle inspection will be done within 24 hours of your claim submission
      2. You will have to submit all the necessary documents as mentioned in the policy terms
      3. At your preferred network garage, your cashless claim would be confirmed
      4. You can pay the deductible according to your policy and get back your repaired vehicle
    2. Kotak General Motor Insurance Reimbursement Claims
      1. Once you have submitted your claim, a vehicle inspection will be done within 24 hours of your claim submission
      2. Once the inspection is completed, you can get your vehicle to the garage for repairs
      3. In the next step, you can submit the required bills, receipts and the reimbursement would be initiated within 7 days of receiving all the documents

      However, there is another convenient method by which you can get your motor insurance claims settled i.e. by the use of Turtlemint. You can give a call on 1800 266 0101 or you can drop an email on claims@turtlemint.com. Your claims will be processed and settled pro-actively within the stipulated time.

  2. Kotak General Health Insurance Policy Claim Process 
    1. Cashless Kotak General Health Insurance Claims:
      1. In the case of a network hospital and a planned hospitalization, you can visit the cashless helpdesk of the hospital within 48 hours of hospitalization. You will have to fill the pre-authorization form and submit the necessary medical documents along with your photo ID
      2. If your case is approved, the approved bill amount would be settled with the hospital at the time of discharge. In case of the bill not being approved, you can make the payment and get the receipts for further reimbursement claims
      3. In case of an unplanned hospitalization, you can visit the cashless helpdesk of the hospital within 24 hours of hospitalization. You will have to fill the pre-authorization form and submit the necessary medical documents along with your photo ID
      4. If your case is approved, the approved bill amount would be settled with the hospital at the time of discharge. In case of the bill not being approved, you can make the payment and get the receipts for further reimbursement claims
    2. Kotak General Health Insurance Reimbursement Claims:
      1. In the first step, you can call on 1800-266-4545 or drop a mail at care@kotak.com
      2. You must collect all the relevant bills and receipts while paying your medical bills
      3. You must submit all the necessary documents within 30 days of being discharged from the hospital
      4. Once your document verification is completed, your claim would be processed within 15 days

      Moreover, there is another simple method by which you can get your Kotak General Insurance policy claims settled. This is by the help of Turtlemint i.e. you can give a call on 1800 266 0101 or you can drop an email on claims@turtlemint.com. The claims department at Turtlemint will take care of your claims being settled on time.

    Documents required for claims in Kotak General Insurance Company

    1. Documents needed for Health Insurance Claims
      1. The claim form must be duly filled and signed
      2. Diagnosis reports
      3. Original Medical bills and receipts are given by hospitals, pharmacies, diagnostic centers
      4. Doctor’s prescription and treatment papers
      5. PAN copy of the policyholder
      6. Photocopy of patient ID card
      7. Photocopy of health card
      8. Hospital admission receipt and discharge certificate
      9. Photocopy of FIR in case of accident cases
      10. In case of reimbursement claims, canceled cheque with details printed according to the CTS2010 format
    2. Documents needed for Motor Insurance Claims
      1. Claim form which is duly filled and signed
      2. Copy of driving license
      3. Copy of Insurance policy
      4. Bills of the repair done in case of damage
      5. RC copy
      6. In case of theft or accidental claim, FIR must be needed
      7. Discharge voucher which is duly signed
      8. In case of a reimbursement claim, originally paid bills and receipts.

    Company Address and Contact Information

    Kotak General Insurance

    8th Floor, Zone IV, Kotak Infinity, Bldg. 21, Infinity IT Park, Off WEH,

    Gen. AK Vaidya Marg, Dindoshi,

    Malad (E), Mumbai – 400097. India

    Telephone1800 266 4545 (Toll-free)

    E-Mailcare@kotak.com


FAQ’s

If there are any agreed changes made in the terms of the policy, then written evidence of these changes is known as Endorsement.


For a third party liability coverage insurance policy, the tenure of the policy is 5 years and a comprehensive policy can be purchased for 1 year.


Yes, specific illnesses are covered under the Kotak General Group Health Insurance plan.


After discharge, it is suggested to submit a health insurance claim form maximum within 30 days.


Yes, a Kotak General Insurance policy can be canceled in the middle of the policy term.