Information on Aadhaar Customer Care/ Complaint Addressal

Having an Aadhar Card has become important in today’s times when the card serves as an identity proof, address proof and even proof of your date of birth. The Government has, therefore, created the Unique Identification Authority of India (UIDAI) to enrol citizens for Aadhar Card, manage the database of Aadhar Card applicants and also to provide individuals with the necessary information relating to Aadhar. You can also make complaints to UIDAI or submit your feedback through Aadhar customer care which is maintained and managed by UIDAI. Let’s understand how –

Aadhar Card customer care number

UIDAI operates an Aadhar customer care which helps you give feedback, get answers to your queries or share your grievances with the authority. You can contact the Aadhar helpline anytime and any day whenever you need assistance. The details of the Aadhar customer care are as follows –

• Aadhar toll free number
  You can call the toll-free number of UIDAI which is 1947 and speak to an Aadhar customer care executive for any queries or complaints.
  
• Aadhar email id
  You can also send your complaints or queries through an email to UIDAI’s id which is help@uidai.gov.in. UIDAI would, then, revert to your mail and help you with the resolution of your query.

Sending queries to UIDAI headquarters

You can also write to the headquarters of UIDAI with any query or complaint that you have with regards to your Aadhar Card. The address of UIDAI headquarters is as follows –

Government of India Bangla Sahib Road, Behind Kali Mandir, Gole Market, New Delhi 110001

The Aadhar related complaints are examined at the headquarters and then forwarded to the regional offices which fall under the jurisdiction of the complainant’s area after being approved by the Deputy Director who is also the Public Grievance Officer appointed at UIDAI. The regional offices, then, resolve the grievance that the complainant has through direct communication with the complainant.

Regional offices of UIDAI

UIDAI has ten regional offices in India which are as follows –

How to make Aadhar related complaints with UIDAI?

If you have any grievance or complaint with an enrolment of Aadhar card or with any other Aadhar related matter, you can contact UIDAI and submit your complaint. UIDAI would, then, find the resolution of your complaint and help you resolve it. There are different ways to connect with UIDAI for any grievance that you have. These ways include the following –

1. Through phone
   The UIDAI customer care number also serves as Aadhar Card complaint number. You can, therefore, call 1947 and submit your grievance with the customer care executive.
   
2. Through email
   You can also send an email containing your complaint to help@uidai.gov.in and UIDAI would respond to your mail at the earliest.
   
3. Through post
   You can write a letter and post it to UIDAI’s headquarters or your area’s UIDAI regional office seeking a resolution.
   
4. Through the public grievance portal of the Government
   The Government of India has a public grievance portal designed to allow the Indian population to submit their grievances. The portal is www.pgportal.gov.in. Under this portal, the following modes are available –

1. Directorate of Public Grievances
2. Department of Administrative Reforms and Public Grievances
3. Parent Organization
4. Direct Receipts
5. President’s Secretariat
6. Pension
7. Minister’s Office
8. PM’s Office

You can, then, file your grievance on the platform by choosing ‘Grievance’ and then choosing ‘Lodge Public Grievance’. UIDAI would assess your grievance and forward it to the concerned regional office. The regional office would, then, correspond with you and resolve your complaint.

5. Through resident portalYou can also file your Aadhar related complaint through the resident portal of UIDAI. However, through this portal complaints related to operator and enrolment agencies or non-generation of Aadhar card can be filed. For any other complaints, you would have to follow the above-mentioned modes. To file a complaint through the resident portal, the following steps should be taken –
   • Visit https://resident.uidai.gov.in/, hover your mouse over ‘Contact & Support’ and then choose ‘File a Complaint’ under ‘Grievance Redressal Mechanism’
   • You would be directed to a new page https://resident.uidai.gov.in/file-complaint wherein you would be able to file your complaint 
   • To file your complaint, you would have to enter your personal details like your enrolment number and enrolment date and time (if available), full name, mobile number, email ID, PIN Code, village/town or city that you live in, the type of complaint and the category of complaint 
   • In the next section mention, the complaint is not more than 150 characters
   • Enter the captcha verification code shown and hit ‘Submit’
   • Your complaint would be registered on the portal
   Once you have registered your complaint, you can also check its status. To do so you should choose ‘Check Complaint Status’ under the head ‘Contact & Support’ on the home page of the portal.

The UIDAI, therefore, has devised a complete infrastructure to help Indian residents apply for an Aadhar card and also to deal with any queries and complaints which you might have. So, if you have any complaints with your Aadhar enrolment or Aadhar card, use the above-mentioned ways and get the complaints resolved.