Having an Aadhar Card has become important in today’s times when the card serves as an identity proof, address proof and even proof of your date of birth. The Government has, therefore, created the Unique Identification Authority of India (UIDAI) to enrol citizens for Aadhar Card, manage the database of Aadhar Card applicants and also to provide individuals with the necessary information relating to Aadhar. You can also make complaints to UIDAI or submit your feedback through Aadhar customer care which is maintained and managed by UIDAI. Let’s understand how –
Aadhar Card customer care number
UIDAI operates an Aadhar customer care which helps you give feedback, get answers to your queries or share your grievances with the authority. You can contact the Aadhar helpline anytime and any day whenever you need assistance. The details of the Aadhar customer care are as follows –
- Aadhar toll free number
You can call the toll-free number of UIDAI which is 1947 and speak to an Aadhar customer care executive for any queries or complaints.
- Aadhar email id
You can also send your complaints or queries through an email to UIDAI’s id which is firstname.lastname@example.org. UIDAI would, then, revert to your mail and help you with the resolution of your query.
Sending queries to UIDAI headquarters
You can also write to the headquarters of UIDAI with any query or complaint that you have with regards to your Aadhar Card. The address of UIDAI headquarters is as follows –
Government of India Bangla Sahib Road, Behind Kali Mandir, Gole Market, New Delhi 110001
The Aadhar related complaints are examined at the headquarters and then forwarded to the regional offices which fall under the jurisdiction of the complainant’s area after being approved by the Deputy Director who is also the Public Grievance Officer appointed at UIDAI. The regional offices, then, resolve the grievance that the complainant has through direct communication with the complainant.
Regional offices of UIDAI
UIDAI has ten regional offices in India which are as follows –
UIDAI Regional Office, Bengaluru
Khanija Bhavan, No. 49, 3rd Floor, South Wing Race Course Road, Bengaluru – 01
UIDAI Technology Centre, Bengaluru
UIDAI Technology Centre, Aadhaar Complex, NTI Layout,Tata Nagar, Kodigehalli, Bengaluru – 560092
UIDAI Regional Office, Chandigarh
SCO 139-141, 3rd and 4th Floor, Sector 17-C, Chandigarh 160017
UIDAI Regional Office, Delhi
Ground Floor, Pragati Maidan Metro Station, Pragati Maidan, New Delhi-110001
Grievance Cell : 011-40851426
Reception : 11-40851426
UIDAI Regional Office, Guwahati
Block-V, First Floor, HOUSEFED Complex, Beltola-Basistha Road, Dispur, Guwahati – 781 006
UIDAI Regional Office, Hyderabad
6th Floor, East Block, Swarna Jayanthi Complex, Beside Matrivanam, Ameerpet Hyderabad-500 038, Telangana State
UIDAI Regional Office, Lucknow
3rd Floor, Uttar Pradesh Samaj Kalyan Nirman Nigam Building, TC-46/ V, Vibhuti Khand, Gomti Nagar, Lucknow- 226 010
For enrolment – 0522-2304979
For SSUP – 0522-2304978
UIDAI Regional Office, Mumbai
7th Floor, MTNL Exchange, GD Somani Marg, Cuff Parade, Colaba, Mumbai – 400 005
UIDAI Regional Office, Ranchi
1st Floor, RIADA Central Office Building, Namkum Industrial Area, Near STPI Lowadih, Ranchi – 834 010
UIDAI Data Centre, Manesar (Gurugram)
UIDAI Data Centre, Technology Centre-Office Complex Plot No. 1, Sector-M2, IMT Manesar, Manesar (Gurugram) – 122050
How to make Aadhar related complaints with UIDAI?
If you have any grievance or complaint with an enrolment of Aadhar card or with any other Aadhar related matter, you can contact UIDAI and submit your complaint. UIDAI would, then, find the resolution of your complaint and help you resolve it. There are different ways to connect with UIDAI for any grievance that you have. These ways include the following –
- Through phone
The UIDAI customer care number also serves as Aadhar Card complaint number. You can, therefore, call 1947 and submit your grievance with the customer care executive.
- Through email
You can also send an email containing your complaint to email@example.com and UIDAI would respond to your mail at the earliest.
- Through post
You can write a letter and post it to UIDAI’s headquarters or your area’s UIDAI regional office seeking a resolution.
- Through the public grievance portal of the Government
The Government of India has a public grievance portal designed to allow the Indian population to submit their grievances. The portal is www.pgportal.gov.in. Under this portal, the following modes are available –
- Directorate of Public Grievances
- Department of Administrative Reforms and Public Grievances
- Parent Organization
- Direct Receipts
- President’s Secretariat
- Minister’s Office
- PM’s Office
You can, then, file your grievance on the platform by choosing ‘Grievance’ and then choosing ‘Lodge Public Grievance’. UIDAI would assess your grievance and forward it to the concerned regional office. The regional office would, then, correspond with you and resolve your complaint.
- Through resident portal
You can also file your Aadhar related complaint through the resident portal of UIDAI. However, through this portal complaints related to operator and enrolment agencies or non-generation of Aadhar card can be filed. For any other complaints, you would have to follow the above-mentioned modes. To file a complaint through the resident portal, the following steps should be taken –
- Visit https://resident.uidai.gov.in/, hover your mouse over ‘Contact & Support’ and then choose ‘File a Complaint’ under ‘Grievance Redressal Mechanism’
- You would be directed to a new page https://resident.uidai.gov.in/file-complaint wherein you would be able to file your complaint
- To file your complaint, you would have to enter your personal details like your enrolment number and enrolment date and time (if available), full name, mobile number, email ID, PIN Code, village/town or city that you live in, the type of complaint and the category of complaint
- In the next section mention, the complaint is not more than 150 characters
- Enter the captcha verification code shown and hit ‘Submit’
- Your complaint would be registered on the portal
Once you have registered your complaint, you can also check its status. To do so you should choose ‘Check Complaint Status’ under the head ‘Contact & Support’ on the home page of the portal.
The UIDAI, therefore, has devised a complete infrastructure to help Indian residents apply for an Aadhar card and also to deal with any queries and complaints which you might have. So, if you have any complaints with your Aadhar enrolment or Aadhar card, use the above-mentioned ways and get the complaints resolved.